Frequently Asked Questions

Welcome to the Tidel Supply FAQ page. Here you can find answers to common questions about orders, returns, refunds, shipping, delivery, and customer service.

General Questions

1. What is Tidel Supply?

Tidel Supply is an online store offering products for customers through its e-commerce website.

2. How can I contact Tidel Supply?

For questions about orders, returns, refunds, shipping, tracking, or other customer-service matters, please use the customer-service contact information provided on the Tidel Supply website, order confirmation, or customer account.

Orders

3. How long does it take to process my order?

Orders are generally processed after payment has been successfully confirmed. Processing time can vary depending on product availability, warehouse location, order volume, product type, verification requirements, weekends, and holidays.

4. Does choosing 1-day or 2-day shipping guarantee delivery immediately?

No. 1-day and 2-day shipping refer to the applicable carrier transit/service period after the order has been processed and shipped. Expedited shipping does not necessarily reduce order-processing time.

5. Can I change my shipping address after placing an order?

Please contact Tidel Supply as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Customers are responsible for providing a complete and accurate shipping address.

Shipping

6. Is standard shipping free?

Yes. Standard shipping is free for eligible orders shipped within the contiguous United States (48 states).

7. Do you ship to all 50 states?

The free standard-shipping offer applies specifically to the contiguous 48 states.

Shipping to Alaska and Hawaii may be subject to additional charges or service restrictions. Availability for other destinations will depend on the product and shipping service.

8. Do you ship to PO Boxes or APO/FPO addresses?

PO Boxes and APO/FPO addresses may have shipping restrictions. If shipping is available, the applicable service and charges will be shown based on the destination and product.

9. Do you offer 2-day shipping?

Tidel Supply may offer 2-day expedited shipping for eligible products and destinations.

The price is calculated based on factors such as package weight, dimensions, shipping destination, carrier rates, and service availability. The applicable charge will be shown at checkout.

10. Do you offer 1-day shipping?

Tidel Supply may offer 1-day expedited shipping for eligible products and destinations.

The applicable charge depends on factors including package weight, dimensions, destination, carrier rates, and service availability.

11. How are expedited shipping charges calculated?

Expedited shipping charges may be calculated using:

Package Weight + Package Dimensions + Shipping Distance + Destination + Carrier Service + Applicable Surcharges

The final shipping price displayed at checkout is the applicable charge for your order and selected shipping service.

12. Are delivery dates guaranteed?

Shipping and delivery dates are estimates and are not guaranteed unless Tidel Supply specifically states otherwise.

Delays can occur because of weather, natural disasters, transportation disruptions, carrier issues, holidays, incorrect address information, or other circumstances outside Tidel Supply's reasonable control.

13. Will I receive tracking information?

When tracking is available, Tidel Supply will provide tracking information after the order has shipped.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

14. Can my order arrive in multiple packages?

Yes. Orders containing multiple products may be shipped in multiple packages. Products may also be shipped from different warehouses.

You may receive separate tracking numbers and different delivery dates for different packages.

Returns

15. What is Tidel Supply's return period?

Eligible products may be returned within 30 calendar days from the date the order was delivered, subject to the Return & Refund Policy.

16. What condition does an item need to be in for a standard return?

For a standard return, the product should generally be:

• In its original condition.

• Unused and unworn.

• Free from damage, stains, odors, and signs of use.

• Returned with original accessories, manuals, tags, packaging, and included components where applicable.

• Accompanied by the order number or reasonable proof of purchase.

17. Can I return an opened item?

Tidel Supply may accept certain opened items. However, an applicable 10%–50% restocking fee may be deducted depending on the condition of the product.

The final restocking fee is determined after inspection.

18. What is the restocking fee?

The potential restocking fee is based on the condition of the returned product:

• 10%–20%: Packaging opened or minor handling while remaining substantially new/resalable.

• 20%–35%: Noticeable handling or use while remaining functional and resalable.

• 35%–50%: Used or worn condition, significant packaging damage, missing components, or other conditions that reduce resale value.

19. Will I be charged a restocking fee if the product is defective?

Generally, approved returns resulting from an incorrect, defective, or qualifying damaged product attributable to Tidel Supply will not be subject to a restocking fee, subject to applicable law.

20. What if I received the wrong product?

Please contact Tidel Supply as soon as reasonably possible.

Tidel Supply may investigate the issue and may provide a replacement, exchange, repair where applicable, refund, or return-shipping assistance.

21. What if my product arrived damaged?

Contact Tidel Supply promptly and retain the original product and packaging while the issue is investigated.

Tidel Supply may request photographs, tracking information, order details, or other documentation.

22. Do I need to contact Tidel Supply before returning an item?

Yes. Customers should contact Tidel Supply before shipping a product back.

A return authorization or specific return instructions may be required.

23. Who pays for return shipping?

For standard customer-initiated returns, the customer may be responsible for return shipping costs.

When the return is caused by a Tidel Supply error, confirmed defect, or qualifying shipping damage, Tidel Supply may provide return instructions or a prepaid return label.

Refunds & Exchanges

24. How will I receive my refund?

Approved refunds will generally be issued to the original payment method after the returned product has been received and inspected.

25. Will my original shipping charge be refunded?

Original shipping charges, expedited shipping charges, and other service fees may be non-refundable unless the return results from an error or another circumstance for which Tidel Supply is responsible.

26. How long does a refund take?

Refund processing time can vary depending on the payment provider or financial institution.

27. Do you offer exchanges?

Where inventory is available, Tidel Supply may offer an exchange for an eligible product.

If the requested replacement is unavailable, Tidel Supply may offer a refund or another appropriate resolution.

Non-Returnable Items

28. Are there products that cannot be returned?

Yes. Certain products may be non-returnable, including products identified as final sale, products damaged through misuse or neglect, altered or modified products, products missing essential components, and products that cannot legally or safely be returned.

29. How are returned products inspected?

All returned products are subject to inspection. Tidel Supply may consider the product's condition, packaging, accessories, serial numbers, and other included components when determining return eligibility and any applicable restocking fee.

Lost, Delayed & Undeliverable Packages

30. What should I do if my package is delayed?

If your shipment appears to be substantially delayed, contact Tidel Supply promptly. Tidel Supply may investigate the shipment using available tracking and carrier information.

31. What happens if my package cannot be delivered?

If a package is returned because it could not be delivered, additional shipping or handling charges may apply where permitted.

Any refund will be handled according to the Tidel Supply Return & Refund Policy.

32. What happens if I provide the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment.

Customer Support

33. Where can I get help with my order?

For assistance with an order, return, refund, tracking information, shipping charge, or delivery issue, please contact Tidel Supply through the customer-service contact information provided on the website, order confirmation, or customer account.

34. Can Tidel Supply change its policies?

Yes. Tidel Supply may update its Return & Refund Policy and Shipping Policy from time to time. The applicable policy will generally be the policy in effect when the purchase was made, subject to applicable law.

Quick Summary

Returns: Up to 30 days from delivery for eligible products.

Restocking: 10%–50% may apply to eligible open-box, used, or worn returns depending on condition.

Standard Shipping: Free for eligible orders within the contiguous 48 U.S. states.

2-Day Shipping: Available for eligible products/destinations; price calculated based on applicable shipping factors.

1-Day Shipping: Available for eligible products/destinations; price calculated based on applicable shipping factors.

Expedited Shipping: Transit time begins after the order has been processed and shipped.

Damaged/Defective/Wrong Items: Contact Tidel Supply promptly for assistance.

Return Authorization: Contact Tidel Supply before sending a return.

Refunds: Generally issued to the original payment method after inspection.

Tidel Supply — Your satisfaction matters to us.