Shipping & Return

Tidel Supply Return & Refund Policy

At Tidel Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the terms below.

1. 30-Day Return Period

Customers may request a return within 30 calendar days from the date the order was delivered.

To qualify for a standard return, the item should be:

  • In its original condition.

  • Unused and unworn.

  • Free from damage, stains, odors, or signs of use.

  • Returned with all original accessories, manuals, tags, packaging, and included components where applicable.

  • Accompanied by the order number or other reasonable proof of purchase.

2. Open-Box, Used, or Worn Items

Tidel Supply may accept certain opened, used, or worn items at its discretion. Because these products may no longer be resalable as new, a restocking fee of 10%–50% of the item's purchase price may apply.

The applicable restocking fee may be determined based on the condition of the returned product:

  • 10%–20%: Packaging opened or minor handling, but the product remains substantially in new/resalable condition.

  • 20%–35%: Product shows noticeable signs of handling or use but remains functional and resalable.

  • 35%–50%: Product is used or worn, has significant packaging damage, missing components, or other condition issues that reduce its resale value.

The exact fee will be determined after inspection.

Important: A restocking fee will not be used to replace or reduce any refund required by applicable law.

3. Non-Returnable or Restricted Items

Certain products may not be eligible for return, including:

  • Products specifically identified as final sale.

  • Products damaged through misuse, abuse, improper installation, or neglect.

  • Products altered, modified, or repaired by the customer or an unauthorized party.

  • Items missing essential parts or accessories.

  • Products that cannot legally or safely be returned.

  • Products with damage caused after delivery that is not attributable to Tidel Supply.

Any product-specific return restrictions will be disclosed on the applicable product page or at checkout when applicable.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact Tidel Supply as soon as reasonably possible.

We may request photographs, videos, product information, packaging information, or other details to investigate the issue.

When the issue is confirmed to be the responsibility of Tidel Supply or the carrier, we may provide an appropriate remedy, which may include:

  • Replacement.

  • Exchange.

  • Repair where applicable.

  • Refund.

  • Return shipping assistance.

Restocking fees generally will not apply to approved returns resulting from an incorrect, defective, or damaged product attributable to Tidel Supply, subject to applicable law.

5. Return Authorization

Customers should contact Tidel Supply before shipping a product back.

Returns may require a return authorization or return instructions. Unauthorized returns may experience processing delays or may be returned to the customer.

6. Return Shipping

Unless the return is due to a Tidel Supply error, defective product, or qualifying shipping damage, the customer may be responsible for return shipping costs.

For approved returns caused by an incorrect shipment, confirmed defect, or qualifying damage, Tidel Supply may provide return shipping instructions or a prepaid return label at its discretion.

7. Refunds

Once the returned product has been received and inspected, Tidel Supply will determine whether the return meets the requirements of this policy.

Approved refunds will generally be issued to the original payment method.

The refund amount may be reduced by an applicable restocking fee or other permitted deductions.

Original shipping charges, expedited shipping charges, or other service fees may be non-refundable unless the return is the result of an error or other circumstance for which Tidel Supply is responsible.

Refund processing time may vary depending on the payment provider or financial institution.

8. Exchanges

Where inventory is available, Tidel Supply may offer an exchange for an eligible product.

If the requested replacement is unavailable, Tidel Supply may offer a refund or another appropriate resolution.

9. Return Inspection

All returned products are subject to inspection. The condition of the product, packaging, accessories, serial numbers, and other included components may be considered when determining eligibility and any applicable restocking fee.

10. Fraudulent or Abusive Returns

Tidel Supply reserves the right, to the extent permitted by law, to restrict or refuse returns associated with suspected fraud, abuse of the return policy, excessive returns, product substitution, or other fraudulent activity.

11. Policy Changes

Tidel Supply may update this Return & Refund Policy from time to time. The policy applicable to an order will generally be the policy in effect at the time the purchase was made, subject to applicable law.

12. Contact Tidel Supply

For return assistance, customers should contact Tidel Supply through the customer-service contact information provided on the Tidel Supply website, order confirmation, or customer account.

Tidel Supply — Your satisfaction matters to us.

 

Tidel Supply Shipping Policy

Effective Date: August 25, 2026

Tidel Supply ships eligible products throughout the contiguous United States (the 48 states). Shipping options, costs, and delivery estimates may vary depending on the product, package weight, destination, carrier availability, and selected shipping service.

1. Standard Shipping — FREE

Standard shipping is free for eligible orders shipped within the contiguous United States (48 states).

Standard shipping delivery times are estimates and may vary based on:

  • Destination.

  • Product availability.

  • Warehouse processing time.

  • Carrier capacity.

  • Weather and other circumstances outside Tidel Supply's control.

The estimated delivery date shown during checkout should be considered the most current estimate available for the order.

2. 2-Day Shipping

Tidel Supply may offer 2-day expedited shipping for eligible products and destinations.

The 2-day shipping charge is calculated based on factors including:

  • Product/package weight.

  • Shipping destination.

  • Package dimensions where applicable.

  • Carrier rates.

  • Service availability.

The applicable shipping charge will be displayed at checkout before the customer completes the purchase.

2-day shipping refers to the carrier's applicable transit/service period after the order has been processed and shipped. It does not necessarily include order-processing time.

3. 1-Day Shipping

Tidel Supply may offer 1-day expedited shipping for eligible products and destinations.

The 1-day shipping charge is calculated based on:

  • Product/package weight.

  • Shipping destination.

  • Package dimensions where applicable.

  • Carrier rates.

  • Service availability.

The final shipping charge will be displayed at checkout.

1-day shipping refers to the applicable carrier transit/service period after the order has been processed and shipped. It does not necessarily mean delivery on the calendar day following the order.

4. Shipping Charges Based on Weight and Distance

Expedited shipping charges may vary from one order to another.

Tidel Supply may calculate expedited shipping charges using a combination of:

Package Weight + Package Dimensions + Shipping Distance + Carrier Service + Destination + Applicable Surcharges

For example, a heavier package or a package traveling a longer distance may have a higher expedited shipping cost than a lightweight package traveling a shorter distance.

The price shown at checkout is the applicable shipping charge for the customer's order and selected shipping service.

5. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing time may vary depending on:

  • Product availability.

  • Warehouse location.

  • Order volume.

  • Product type.

  • Verification requirements.

  • Weekends and holidays.

An expedited shipping selection does not necessarily reduce the time required to process an order before shipment.

6. Delivery Estimates

Shipping and delivery dates are estimates and are not guaranteed unless Tidel Supply specifically states otherwise.

Carrier delays may occur because of:

  • Severe weather.

  • Natural disasters.

  • Transportation disruptions.

  • Carrier operational issues.

  • Holidays.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside Tidel Supply's reasonable control.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment.

Customers should carefully verify their shipping information before completing checkout.

8. Alaska, Hawaii, U.S. Territories, and International Shipping

The free standard-shipping offer described in this policy applies to the contiguous 48 states only.

Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes, or international destinations may be unavailable or may require additional shipping charges and special services.

Where such destinations are supported, the applicable shipping cost and service options will be displayed at checkout.

9. Multiple-Item Orders

Orders containing multiple products may be shipped in one or more packages.

Products may be shipped from different warehouses or locations when necessary.

If an order is shipped in multiple packages, customers may receive separate tracking numbers and different delivery dates.

10. Tracking

When available, Tidel Supply will provide tracking information after an order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

11. Lost or Damaged Shipments

If a shipment appears to be lost, substantially delayed, or arrives damaged, customers should contact Tidel Supply promptly.

For damaged packages, customers should retain the original packaging and product until Tidel Supply or the carrier has completed any necessary investigation.

Tidel Supply may request photographs, tracking information, order details, or other documentation.

12. Refused or Undeliverable Packages

If a package is refused by the customer or returned because it could not be delivered, additional shipping or handling charges may apply where permitted.

Any refund will be handled in accordance with Tidel Supply's Return & Refund Policy.

13. Shipping Restrictions

Certain products may have shipping restrictions because of their size, weight, manufacturer requirements, carrier rules, or applicable laws.

Available shipping options will be determined based on the product and destination.

14. Changes to Shipping Services

Tidel Supply reserves the right to change available carriers, shipping methods, delivery estimates, and shipping rates when necessary.

The shipping options and charges displayed at checkout are the most current options available for the customer's order.

15. Contact Tidel Supply

For questions regarding an order, tracking information, shipping charges, or delivery issues, customers should contact Tidel Supply through the customer-service contact information provided on the Tidel Supply website, order confirmation, or customer account.

Tidel Supply — Reliable shipping with flexible delivery options.