Refund policy

Tidel Supply Return & Refund Policy

At Tidel Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the terms below.

1. 30-Day Return Period

Customers may request a return within 30 calendar days from the date the order was delivered.

To qualify for a standard return, the item should be:

• In its original condition.

• Unused and unworn.

• Free from damage, stains, odors, or signs of use.

• Returned with all original accessories, manuals, tags, packaging, and included components where applicable.

• Accompanied by the order number or other reasonable proof of purchase.

2. Open-Box, Used, or Worn Items

Tidel Supply may accept certain opened, used, or worn items at its discretion. Because these products may no longer be resalable as new, a restocking fee of 10%–50% of the item's purchase price may apply.

The applicable restocking fee may be determined based on the condition of the returned product:

• 10%–20%: Packaging opened or minor handling, but the product remains substantially in new/resalable condition.

• 20%–35%: Product shows noticeable signs of handling or use but remains functional and resalable.

• 35%–50%: Product is used or worn, has significant packaging damage, missing components, or other condition issues that reduce its resale value.

The exact fee will be determined after inspection.

Important: A restocking fee will not be used to replace or reduce any refund required by applicable law.

3. Non-Returnable or Restricted Items

Certain products may not be eligible for return, including:

• Products specifically identified as final sale.

• Products damaged through misuse, abuse, improper installation, or neglect.

• Products altered, modified, or repaired by the customer or an unauthorized party.

• Items missing essential parts or accessories.

• Products that cannot legally or safely be returned.

• Products with damage caused after delivery that is not attributable to Tidel Supply.

Any product-specific return restrictions will be disclosed on the applicable product page or at checkout when applicable.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact Tidel Supply as soon as reasonably possible.

We may request photographs, videos, product information, packaging information, or other details to investigate the issue.

When the issue is confirmed to be the responsibility of Tidel Supply or the carrier, we may provide an appropriate remedy, which may include:

• Replacement.

• Exchange.

• Repair where applicable.

• Refund.

• Return shipping assistance.

Restocking fees generally will not apply to approved returns resulting from an incorrect, defective, or damaged product attributable to Tidel Supply, subject to applicable law.

5. Return Authorization

Customers should contact Tidel Supply before shipping a product back.

Returns may require a return authorization or return instructions. Unauthorized returns may experience processing delays or may be returned to the customer.

6. Return Shipping

Unless the return is due to a Tidel Supply error, defective product, or qualifying shipping damage, the customer may be responsible for return shipping costs.

For approved returns caused by an incorrect shipment, confirmed defect, or qualifying damage, Tidel Supply may provide return shipping instructions or a prepaid return label at its discretion.

7. Refunds

Once the returned product has been received and inspected, Tidel Supply will determine whether the return meets the requirements of this policy.

Approved refunds will generally be issued to the original payment method.

The refund amount may be reduced by an applicable restocking fee or other permitted deductions.

Original shipping charges, expedited shipping charges, or other service fees may be non-refundable unless the return is the result of an error or other circumstance for which Tidel Supply is responsible.

Refund processing time may vary depending on the payment provider or financial institution.

8. Exchanges

Where inventory is available, Tidel Supply may offer an exchange for an eligible product.

If the requested replacement is unavailable, Tidel Supply may offer a refund or another appropriate resolution.

9. Return Inspection

All returned products are subject to inspection. The condition of the product, packaging, accessories, serial numbers, and other included components may be considered when determining eligibility and any applicable restocking fee.

10. Fraudulent or Abusive Returns

Tidel Supply reserves the right, to the extent permitted by law, to restrict or refuse returns associated with suspected fraud, abuse of the return policy, excessive returns, product substitution, or other fraudulent activity.

11. Policy Changes

Tidel Supply may update this Return & Refund Policy from time to time. The policy applicable to an order will generally be the policy in effect at the time the purchase was made, subject to applicable law.

12. Contact Tidel Supply

For return assistance, customers should contact Tidel Supply through the customer-service contact information provided on the Tidel Supply website, order confirmation, or customer account.

Tidel Supply — Your satisfaction matters to us.